With significant knowledge of existing expensive systems available, Nationwide saw an opportunity to do something different, and engaged with the Arctick team to develop a new solution with the appropriate level or risk, controls and incident activity.
The team worked with stakeholders from across Nationwide to understand their requirement and ensure solution would meet the organisations needs now and in the future. Having developed the solution it was trailed with a small team before being rolled out to the wider operational base of 4,500 users.
By creating an initiative, easy to use incident reporting module Nationwide saw an increase in incident volumes being reported of over 200% as more departments and individuals captured the true picture of incidents.
The centralised risk management functionality has removed all manual risk processes and ensured that reporting is consistent across the business. Designed to be at the forefront of best practice and aligned with industry regulations the solution enables compliance with SM&CR as well as SYSC 6 & 7.
As well as empowering the workforce, accountability has been moved back to the operation, removing the assumed accountability of the risk function. The system has re-established personal responsibility for risk, control, and incident and loss management, in a consistent business area-wide approach.
“Our existing relationship and the proven capability of the team to develop a risk management platform, were key factors in our decision to work with them on this project.”
To find out more, visit arctick-grc.co.uk